Sorry this is a bit more formal than we would like, but I am sure you understand the need..
If a booking is made one month or more before your holiday a deposit of 50% of the cost is payable to secure the booking. If the booking is made less than one month before your holiday, the full cost must be paid at the time of booking.
The final balance is due one month before the start of your holiday. We prefer to accept payment via BACS. Please contact David for our banking details.
If you wish to cancel your booking you will only receive a refund of moneys paid if we are able to re-let the accommodation, in which case we will refund any amounts paid less a 20% administration charge. All cancellations must be in writing or e-mail.
Rental includes all linen, electricity, heating and your first large load of logs for the fire; all subsequent loads are charged at £10 each load.
You agree to pay for any losses or damage to the property caused by you or your party (normal wear and tear excluded) and we reserve the right to terminate your stay if any of your party are not treating the property with due respect.
If for any reason your accommodation is not available on the date booked we will agree to refund all rentals paid, but you will have no further claim against us.
All accommodation and common areas are nonsmoking.
If you are bringing a pet, this must be agreed, in writing, by us before you arrive.
Arrival time is after 4.00 pm and we ask you to leave by 10.00 am on your day of departure
You are welcome to have guests to stay during your holiday and we will make up extra beds if you let us know before you arrive, but please do not exceed the maximum number of guests advertised for that property.
Safety; whilst we are not a working farm, as in any rural property there are hazards, please be mindful of this when out and about on the farm and please ask if you need guidance. The hot tub is available for everyone to use but you must agree to use at your own risk and receive a full induction by a member of our staff before use.
Thank you, and we are looking forward to meeting you and hope you have a great holiday at Lombard Farm!